Terms and Conditions
Please read the entire agreement. By placing an order with us you agree to these terms. If you have any questions or concerns, feel free to contact us.
Returning Purchased Items
We can only accept returns of unopened kits and products, within 30 days of receipt (28 days from shipment for international orders). Return shipment is the responsibility of the customer. Please contact us before returning any package. We're reasonable people and we hope you are too. Contact us if you have any issues and we'll do our best to help you out!
Payment
We accept credit card, ACH, wire and check payments. Credit cards must clear the authorization process.
Technical Support
AST prides itself on supporting customers, please keep in mind we may use content generated in supporting a customer to train or share with others who may need similar support. We will not share any personally identifiable information or proprietary information as part of this process. Please note, we do not provide a warranty or support to anyone who has purchased products from third party sellers to use in combination with our products. For example, if someone buys a supplemental backup battery product from another vendor, we do not offer support or warranty on that item.
Safety
Technology and the laws and limitations imposed by manufacturers and content owners are constantly changing. Thus, some of the prior uses of our products described by others may not work, may be inconsistent with current laws or user agreements, or may damage or adversely affect some equipment. Your safety is your own responsibility, including proper use of equipment and safety gear, and determining whether you have adequate skill and experience. Power tools, electricity, and other resources used in conjunction with AST products may be dangerous, unless used properly and with adequate precautions, including safety gear. Some illustrative photos in manuals, user guides or social media posts may not depict safety precautions or equipment. AST LLC disclaims all responsibility for any resulting damage, injury, or expense. It is your responsibility to make sure that your activities comply with applicable laws, including copyright. project or kit, simply contact us to return it for a full refund.
Third-Party Links
In an attempt to provide increased value to our visitors, we may link to sites operated by third parties. However, we have no control over these linked sites. If you use these links, you will leave www.accsensors.com, and we are not responsible for any content, materials or other information located on the linked website. If you decide to check out any of the linked websites, you do so entirely at your own risk.
Contact Information
If you have any questions about these terms, please contact us using our "Contact Us" page.
Shipping
Orders usually ship in 2 – 4 weeks from receipt of a purchase order. We request customers specify a shipping preference if you have one. Examples such as: FedEx/UPS 3 day, 2nd day and Next day shipping options. Once your order is shipped you will receive an email or two with any tracking information available -- you can check order status by logging into your account. Keep in mind the FedEx/UPS service guarantee is suspended if delays are caused by bad weather or other disasters. We cannot refund shipping fees if your package arrives late due to snow or other natural disasters anywhere along your package's route. We may not always be able to ship to some mail forwarders and/or PO Boxes depending on location or if there are known fraud/theft issues with a specific mail forwarder.
For all international DDU and USPS orders, you are responsible for any VAT, tariff, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing goods. DHL DDU and USPS first class & express mail are eligible for these fees. There is no way for AST (the shipper) to predict your country's customs/fee habits, so be prepared to pay full VAT on the fully declared value of your order as well as any customs fees your country's DHL or postal system may charge you! There are some services that can estimate the duty/taxes, while they're not 100% accurate they can be helpful (Duty/Tax Calculator). Keep a printout of your email receipt as you may have to send a copy to your customs office or to DHL/USPS. If you do not pay the required brokerage fees, VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc - we cannot issue any refunds.
The customs forms we create will accurately describe the contents and cost of your order. We cannot mark orders as "gift", "sample", "educational" or lower the values. We do run demo, loan and rental programs for our equipment which may mitigate duties and VAT in some countries but this should not be assumed.
Some DHL Express shipments can be DDP (delivery duties paid), which means we charge all taxes upon checkout. Orders over $2,500 and/or orders with over 25 individual line items do not qualify for our DDP shipping options. We are unable to provide a line by line breakdown of the duties paid upon checkout. Please contact your country's DHL office for that information.
Privacy
We store your phone number, order history, email, shipping, and billing addresses in your user account. For your security, credit card numbers, expiration dates, and CVV codes are not stored. User information is only used to ship goods and contact you in case of an order or shipping issue. We do not, and will never, sell or give any of your information to any third-party. Please view our complete privacy & legal policy here: https://www.accsensors.com/privacy.
Accuracy of Information
We attempt to ensure that information on www.accsensors.com is complete, accurate and current. Due to the number of products and frequent updates we release, it is very hard to maintain documentation for everyone We cannot, therefore, guarantee that all information on this site is complete or current.
Export Compliance
Customer hereby acknowledges that the products and services delivered under this Agreement are subject to applicable export control and trade sanctions laws and regulations, including without limit those of the United States (e.g., the sanctions administered by the U.S. Department of Treasury’s Office of Foreign Assets Control (31 CFR Part 500 et seq.), the Export Administration Regulations (“EAR”, 15 CFR Part 730 et seq.) administered by the U.S. Department of Commerce’s Bureau of Industry and Security, laws and regulations targeting proliferation activities, and the restricted parties lists maintained by the U.S. government (e.g., the Denied Persons List, Unverified List, Entity List, Specially Designated Nationals List, Debarred List and Non-proliferation Sanctions)). Customer agrees to comply with these laws and regulations and certifies that it will not use, sell, resell, export, re-export, import, dispose of, disclose or otherwise deal with the products or services delivered under this Agreement, directly or indirectly, to any country, destination or party without first obtaining any required export license or other governmental approval, and completing such formalities as may be required. Customer further agrees to not do anything which would cause AST to be in breach of the export control and trade sanctions laws and regulations.
Indemnification
Customer shall protect, defend, indemnify and hold harmless AST, its shareholders, directors, officers, employees and agents from any fines, damages, costs, losses, liabilities, fees, penalties, claims and expenses (including legal fees and expenses) incurred by AST as a result of the failure of the Customer or its agents, officers, directors or employees to comply with this Section.
Domestic Shipments
In the event Customer requests delivery to a U.S. destination, Customer acknowledges that it alone is responsible for determining the applicable export licensing requirements and obtaining any required authorizations for subsequent transfers. If Customer is not a U.S. Principal Party in Interest and requests delivery to a U.S. consignee for purposes of facilitating an export, Customer also hereby (1) confirms its responsibility for export clearance and filing Electronic Export Information with U.S. Census Bureau, (2) authorizes the specified consignee to prepare and file Electronic Export Information on its behalf so as to create a “routed export transaction”, as defined in the Foreign Trade Regulations (15 CFR Part 30) and EAR, and (3) agrees to provide AST a copy of the signed written assurance designating the authorized forwarding agent.
Limited Product Warranty
We warrant AST Manufactured Products will be free from manufacturing defects for a period of one hundred and eighty (180) days following the date of delivery to you. We will replace, repair or credit you for any confirmed defective product at our option. Please contact support@accsensors.com with any issues.
Products that are not manufactured by AST may, or may not, be covered by original manufacturer's warranty and passed through to you. Please contact support to confirm warranty period prior to purchase.
Warranty will not apply if Product fails or is damaged after delivery to you due to accident, abuse or misuse.
TO THE MAXIMUM EXTENT ALLOWED UNDER APPLICABLE LAW, EXCEPT FOR THE EXPRESS LIMITED WARRANTIES SET FORTH ABOVE, PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” AND AST AND ITS SUPPLIERS MAKE NO WARRANTIES UNDER THIS AGREEMENT, EXPRESS, IMPLIED, OR STATUTORY, BY OPERATION OF LAW OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY IMPLIED WARRANTIES ARISING OUT OF COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE UNDER OR IN CONNECTION WITH THE PRODUCTS. AST DOES NOT WARRANT THAT THE PRODUCTS AND CONTENT WILL OPERATE ERROR-FREE, UNINTERRUPTED, OR THAT THEY WILL BE SECURE OR VIRUS-FREE. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY AST, ITS AGENTS OR OTHER REPRESENTATIVES OR EMPLOYEES SHALL IN ANY WAY INCREASE THE SCOPE OF AST’S WARRANTIES UNDER THIS AGREEMENT. WITHOUT LIMITING THE GENERALITY OF THE FORGOING, AST AND ITS SUPPLIERS DO NOT MAKE, AND EXPRESSLY DISCLAIM, ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, RELATED TO ANY THIRD PARTY INTELLECTUAL PROPERTY, TECHNOLOGY OR INFORMATION PROVIDED AS PART OF THE PRODUCT OR DOCUMENTATION.
No Liability
TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, AST, AND ITS SUPPLIERS, SHALL NOT BE LIABLE TO YOU, OR ANY THIRD PARTY, FOR ANY INDIRECT, EXEMPLARY, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES OF ANY KIND ARISING IN ANY WAY OUT OF USE OF THE PRODUCTS, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUES OR DATA, OR COSTS OF REPLACEMENT GOODS, EVEN IF AST HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ANY LIMITED REMEDY OF ITS ESSENTIAL PURPOSE.
Revisions to these terms of service
These terms of service may be revised at any time and from time to time by updating this posting. You should visit this page from time to time to review the current terms of service.